SMS Communication Policy for SoCal PPM (SoCal Premier Property Management)

1. Opt-in Consent and Overview

By opting in to receive SMS communications from SoCal PPM (SoCal Premier Property Management, DRE#02084535, hereinafter referred to as “SoCal PPM”), you agree to the following terms and conditions. This policy governs all text message communications between SoCal PPM and our clients, tenants, and other stakeholders.

Important Notice: By subscribing to our text messages, you agree to receive recurring messages. Message and data rates may apply. Message frequency depends on your interactions and preferences. Reply STOP to opt-out of future messages or HELP for more information.

Summary of Key Information:

2. Consent and Registration

2.1. Explicit Consent: You provide explicit consent to receive text messages from SoCal PPM at the phone number you have provided during the opt-in process. You acknowledge that these messages may be sent using an automatic telephone dialing system or other automated means.

2.2. Registration Methods: You may opt-in to our SMS service through various channels, including but not limited to:

  • Signing up on our website (www.socalppm.com or www.socalpremierpropertymanagement.com )
  • Texting a specific keyword (e.g., “JOIN SoCal PPM”) to our designated shortcode
  • Providing consent during the property application process
  • Checking a box on any of our physical or digital forms
  • Visiting our websites terms and conditions

2.3. Confirmation Message: Upon opting in, you will receive a confirmation message that reiterates the nature of the program and provides essential information, including instructions to reply STOP to opt-out or HELP for more information.

3. Message Content and Frequency

3.1. Purpose: These messages will be used for various property management-related communications, including but not limited to:

  • Rent payment reminders and confirmations
  • Maintenance request updates
  • Property inspection notifications
  • Emergency alerts (e.g., severe weather warnings affecting the property)
  • Policy updates and important announcements
  • Promotional offers for current and prospective tenants

3.2. Frequency: The number of messages you receive will vary based on your relationship with SoCal PPM and ongoing property-related activities. Message frequency depends on your interactions and preferences. Typically, you can expect:

  • Regular tenants: 5-10 messages per month
  • Property owners: 3-7 messages per month
  • Prospective tenants: 2-5 messages per month during the application process

3.3. Time of Messages: Unless in cases of emergency, messages will be sent between 8:00 AM and 8:00 PM in your local time zone.

4. Charges and Carrier Information

4.1. Standard Rates Apply: Message and data rates may apply. SoCal PPM does not charge for our SMS service, but your mobile carrier’s standard messaging and data rates will apply.

4.2. Carrier Compatibility: Our SMS program is compatible with most major wireless carriers, including but not limited to AT&T, Verizon, T-Mobile, and Sprint. However, some small carriers may not support our shortcode.

4.3. Responsibility: It is your responsibility to check with your mobile service provider for details on potential charges and to ensure your device and mobile plan support SMS messaging.

5. Opt-out Instructions

5.1. Opt-out Keywords: You can opt-out of these communications at any time by replying to any of our messages with one of the following keywords:

  • STOP
  • UNSUBSCRIBE
  • CANCEL
  • QUIT
  • END

5.2. Confirmation of Opt-out: After you send an opt-out request, we will send you one final message to confirm your opt-out and provide instructions on how to re-subscribe if desired.

5.3. Immediate Effect: Upon receiving your opt-out request, we will immediately cease all SMS communications except for essential messages related to your tenancy or property (if applicable), as required by law.

5.4. Selective Opt-out: If you wish to opt-out of specific types of messages while continuing to receive others, please contact our customer support for assistance.

6. Help and Support

6.1. Help Keyword: For assistance, reply HELP to any message you receive from us.

6.2. Customer Support: You can also contact our customer support through the following channels:

  • Phone: (213) 592-3323
  • Email: info@socalppm.com
  • Web: www.socalppm.com/contact
  • Visit: Our office at 400 S La Brea Ave #104, Inglewood, CA 90301 (Open 
  • Monday-Friday, 9 AM – 5 PM)

6.3. Response Time: We strive to respond to all support requests within 24 business hours.

7. Terms of Service and Privacy Policy

7.1. Full Policies: Our comprehensive Terms of Service and Privacy Policy can be found at:

  • Terms of Service: https://socalpremierpropertymanagement.com/sms-terms-and-conditions/
  • Privacy Policy: https://socalpremierpropertymanagement.com/privacy-policy/

7.2. Key Points:

  • We collect and use your phone number and message data solely for the purposes outlined in this policy.
  • Your information is securely stored and never sold or shared with third parties for their marketing purposes.
  • We retain message logs for legal and operational purposes, typically for a period of 24 months.

8. Modifications to the Program

8.1. Right to Modify: SoCal PPM reserves the right to modify or discontinue our SMS program at any time, with or without notice.

8.2. Notification of Changes: If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of the Program after those revisions become effective constitutes your acceptance of the new Terms. If you do not agree to the new Terms, in whole or in part, please stop using the Service.

9. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of SoCal PPM and its licensors. The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

10. Disclaimer and Limitation of Liability

10.1. Disclaimer: SoCal PPM does not guarantee the timely delivery of all messages sent through the Program. Message delivery may be affected by factors beyond SoCal PPM’s control, such as wireless carrier service outages or limitations.

10.2. Limitation of Liability: To the maximum extent permitted by applicable law, in no event shall SoCal PPM be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service).

11. Compliance and Governing Law

11.1. Regulatory Compliance: This SMS program complies with all applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA) and the California Consumer Privacy Act (CCPA).

11.2. Governing Law: The laws of California, United States, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service.

11.3. Licensing: SoCal PPM (SoCal Premier Property Management) is licensed by the California Department of Real Estate, License #02084535.

12. Severability and Waiver

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

13. Contact Us

If you have any questions about these Terms and Conditions, you can contact us:

– By email: info@socalppm.com

– By phone: (213) 592-3323

– By mail: 400 S La Brea Ave #104, Inglewood, CA 90301

By providing your phone number and opting in, you confirm that you are the owner or authorized user of the mobile device associated with that number, you are at least 18 years of age, and you agree to be bound by this policy.

SoCal PPM (SoCal Premier Property Management, DRE#02084535) respects your privacy and is committed to providing you with relevant, timely, and valuable communications to enhance your experience as a tenant, property owner, or prospective client.